Ascot Racecourse.
A mobile application to enhance the race day experience for one of Britain’s most prestigious events.
Results: 60,000 total downloads to date, 24,500 downloads in the first 24 hours and 12,500 registrations to date
Whistl.
A commercial & growth strategy brought to life through a new website to bring a refreshed competitive edge for Whistl
Before engaging with us, Whistl had been through a period of change. Rapid expansion coupled with a number of acquisitions had led to an overcomplicated core offering, which wasn’t helped by an out of date and quite frankly, bloated website.
New services were added without user journeys being fully considered, leading to confusion for website visitors which inevitably had an impact on customer conversions.
Digital strategy
To support the marketing team’s business case, we initially worked with Whistl on a siloed strategy project. This consisted of a series of stakeholder interviews, customer research and competitor & market analysis.
Whistl operates in a really competitive market, and during this exercise our strategy team quickly realised that competing on price wasn’t enough to make them stand out against their competition.
Whistl’s experience and customer service needed to act as key differentiators, but were being held back by a confusing website that put too much onus on the visitor to work out their own requirements in an overwhelming suite of services.
The findings served as a catalyst for green lighting the larger project; a full digital strategy & website design and build.
Creative & technical build
The previous site was getting a lot of enquiries but the quality wasn’t great. The goal for the new site was to generate quality over quantity when it came to leads, so we had to think about all phases of a user’s buying journey, analyse their intent and optimise their on site journeys in order to turn this on its head.
As well as this, new services such as Fulfillment and Contact Centre had evolved within the business, but they weren't represented clearly online.
Proposition & UX
We developed clear ‘service pillars’, all housed under the Whistl brand, making their business proposition clear and logical.
Our UX designers and strategists simplified the journeys across the site in order to raise the profile of their new service offerings. The attention to detail has made it as painless as possible for their users to navigate; with the key metric being to drive high quality new business enquiries.
Our team paid particular attention to the UX of the enquiry form to improve the quality of leads and level of detail sent to the sales team.
The results
- Generated more leads for key areas of the business, through more accurate representation of the products.
- The new ‘get in contact’ form collects more relevant information, so the sales team now only receive leads that are pre qualified, driving efficiencies internally through better quality leads that have more detail attached.
- Whistl’s proposition and new content structure means they are competing on value, with the benefits of working with Whistl clearly articulated throughout the site to cement their position as one of the leaders in the industry.
- Improved the customer experience
Director of Marketing and Communications WhistlWhistl has aggressive targets for growth, and we’re confident our ongoing partnership with Rawnet will be beneficial as we continue to build upon our previous successes with them. The results of the new site show that the initial discovery phase was imperative and the new site perfectly reflects Whistl Ltd.
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