Rawnet is a multi-award winning full service agency developing incredible products and services that redevelop markets and redefine industries. Our purposeful disruption reshapes businesses, making them more commercially successful and future proofing them for years to come.
Our tight knit team are some of the best developers in the industry, developing cutting edge, experimental technology solutions in our bright and spacious office in Ascot High Street.
We are looking for a proven, digitally focussed Account Director to join our team. You will work closely with 10 of Rawnet’s top potential revenue clients to add value to each partnership. This will be through a proactive approach, understanding the clients’ business and positioning Rawnet as a valuable partner that they cannot live without. These clients should be friends, brand loyal, profitable and score Rawnet a quarterly combined Customer Satisfaction Score of 9 or more. Along with any additional support from the Strategy team, you will be responsible for proactively growing these accounts in terms of both revenue, contacts and Rawnet services.
The role also includes understanding at a high level the needs and requirements of other accounts. The AD’s role includes distributing other accounts to the best suited AM (when team structure permits).
The AD is ultimately responsible for client happiness and acts as an internal representative to the clients needs, especially when there may be friction with the project management team.
To act as a mentor to the AMs both within and external to their current team and consistently push for improvements across all account management disciplines. Dedicating time to assist on issues and stumbling blocks that the other AMs may have.
Ensure they and their team adopt a ‘new business’ approach to large opportunities.
The AD must work seamlessly with the Project Delivery team but be mindful to represent the client, acting as the internal client and fighting their corner internally when required.
Success in this role equates to £1m in revenue, of which at least half is proactive - i.e. keeping up to speed on new digital trends, fully understanding their client’s business challenges and goals, and selling strategic ideas in. This is with a maximum of 10 key accounts, each showing a high level of client satisfaction and loyalty.
You will be a self driven, proactive thinker with a passion for customer service. You will be aligned to the company's goals and objectives, and as well as living and breathing the Rawnet ethos, you will be eager to learn from the vast experience on offer. You will show the initiative to get things done and being a team player you will endeavour to help others succeed. You will have a passion and knowledge of new and emerging trends in the Digital space so you have a wealth of knowledge to help your clients. Strong sales skills combined with a consultative approach will be required to successfully advise and sell your clients the best possible solution for their requirements.
- Close daily interaction with AM teams to ensure the right decisions are being made.
- Manage teams commercial awareness and accountability.
- Guide team members towards being more commercially focussed.
- Teach the Rawnet Way in terms of a sensible and commercial development approach.
- Be present at any key decisions concerning project approach.
- Communicate with the Delivery Team to ensure frictionless and seamless interaction.
- Coach all team members towards a senior role.
- Lead your team - not always line manage.
- Be involved in all end of project feedback.
- Encourage teamwork and camaraderie.
- 5+ years managing accounts within a digital agency
- Work with Google analytics to an expert level
- Excellent communication skills across all levels and a strong customer service focus
- Strong technical understanding of digital marketing channels
- Proven relationship management skills
- Excellent interpersonal skills
- Managing upsell and commercial opportunities
- Experience in scoping digital briefs
- Experience with analytical tools
You will be highly organised, self driven, proactive thinker with a passion for digital and ability to adapt.
You will have the ability to solve complex problems in imaginative and creative ways.
In it together
You will be aligned to the company’s goals and objectives and be eager to learn from the experience on offer as well as being confident to propose change. You will show the initiative to get things done and being a team player you will endeavour to help others succeed.
You will have a passion and knowledge of new and emerging trends in the Digital space so you have a wealth of knowledge to help your clients. You will have an eye for detail and have the ability to take a holistic view of situations. A good ability to absorb information and translate that into an overall solution is essential.
A consultative approach will be required to successfully prepare a solution that meets both the brief and fits within budget.
You will let your peers know how you are progressing, if there are any issues during work and ask for reviews where you feel it is necessary
Quality assuring your own work for the best and most relevant solutions
Life at Rawnet
This is the part where we talk about pool tables, Playstations, free food. We should show photos of awkward beer swigging and cake sales, along with a bunch of other perks and gimmicks that are usually just props for a lack of real culture.
So, while we have all that, we are an agency after all...nobody works here because of superficial benefits. Yes, we have flexible working, amazing staff parties and training budgets, but again, that's not why people love being a part of Rawnet.
The 4.9 score on Glassdoor helps.
If we were to summarise it, then it's probably down to being part of the best digital team in the UK. Evolving every day and playing a part in the continuous effort for personal and client success. No deadwood, no egos, no arrogance; just a solid team of passionate and positive people making a real difference.
We always think strategically, critically and commercially about what we do. We encourage each other to hold ourselves to a higher standard - and the rate of improvement is always staggering.
To apply for this role, or to discuss it further, please contact us.