Reflecting on the project, Rawnet’s MD, Adam Smith, observes: "We’re all about using digital to make our clients’ businesses more successful, and Outlook was undoubtedly one of our most engaging projects to date. In conjunction with our CRM partners, Workbooks, we had to really get under the skin of the client’s operations to create a whole suite of IT and digital solutions that would have demonstrable impact on their bottom line from day one. Good IT shouldn't be noticeable – that was our mantra throughout the project – but the business transformation that this infrastructure will enable should see the company through rapid growth over the coming years."
Matt agrees, "Thanks to Rawnet, we now have a goal-driven website, iPad sales toolkit and a very sophisticated, powerful CRM integration, all of which equips us to communicate effectively with customers every step of the way. The advanced CRM not only helps us track leads but also keeps tabs on all business activity and parent interactions. The net result is substantial improvement in our internal efficiency and information accuracy, while outwardly we’re able to offer a seamless and compelling user experience that illustrates the value of our offering."
What would Matt recommend to businesses about to embark on a similar journey? "Rawnet’s vision is to create solutions that drive business growth, not just interfaces that look pretty. Their dedicated Project Manager captured a detailed functional specification, and kept us in the picture at all times so we could maintain focus on what needed to happen at our end. As with all IT projects, this one threw up some technical and process challenges, but Rawnet's team resolved them all with considerable agility. Their reputation is bound up in every project they undertake, and they will always stretch themselves to achieve your ambitions, no matter what.
With ongoing support and enhancements provided through an SLA, we're assured of their continued involvement in and commitment to our success. Fundamentally, what Rawnet has delivered is an industry-leading solution that will leave our competitors trailing in our wake."