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Our organisation had undergone a dramatic transformation over a short space of time, expanding globally and growing in confidence. We needed a future-proof new website that worked much harder for us outside of the UK, while retaining the personality that’s so important to the success of the business. We approached Rawnet on the basis of their portfolio, and were hugely impressed with their grasp of our needs and objectives – more so as they continued to deliver great ideas and efficient project management throughout. The result is a stunning, highly functional site that we’re proud to share, and keen to grow. I can’t recommend them highly enough as a digital partner.
We have a large web estate requirement so the scope for the site was extremely ambitious, as was the short time frame for production. The team at Rawnet were not fazed, however, and proved to be extremely efficient and effective in their work ethic and application, despite considerable pressures. Not only that, every team member involved was extremely affable and committed to the project, which made my job a lot easier. It was great to work with people so knowledgeable in their field, and to have creative and technical under one roof was a bonus. The results speak for themselves, and the end product has surpassed our original expectations.
The Carphone Warehouse has 55+ Express Repair Centres around the UK, and 850 retail stores, offering a 14-day repair turnaround time. Customers contacting us to find out the status of their repair was putting a tremendous burden on our call centre, which handles over 20,000 enquiries a week. The online system [developed by Rawnet] allows customers to enter their job number and postcode and, using an API connected to their internal systems, get a live status update. This facility reduces inbound enquiries to the call centre by 80,000 a week, which meant we achieved a full return on investment in our new system in less than a fortnight!
Rawnet approached our project with such passion and professionalism that we were not surprised the end product was exactly what we were looking for. As a young company, we anticipated they would have lots of energy and enthusiasm. This was indeed the case, and coincided with a level of sophistication and skill – particularly in Project Management and concept understanding – which exceeded our expectations.
We selected Rawnet for the development of our new website as they immediately understood what we wanted, offering many new ideas for increasing sign-ups and to generate more business online. I’m pleased to say we made the right choice, as the new website has doubled our online enquiries. We will continue to work closely with Rawnet, rolling out an online community for our clients, and plan to grow our online strategy with them in 2013.
Rawnet have genuinely been one of the best companies I have ever worked with. The way they conduct business is a breath of fresh air in this overcrowded market, and I am already looking forward to beginning phase two of our website in the near future. No task is too large for these guys and no request too much trouble. They have a lot of creative flair and have proved to be a great team I can rely on when problems have unexpectedly arisen. Thanks to the entire team and, in particular, to Adam Castleton for overseeing our project and making it such a pleasure to work on – it's been awesome!
From the beginning, Rawnet were a pleasure to work with. They were different to other agencies in that they really took the time to understand our organisation, our audience and our objectives for the website. The final product is a testament to how well they understood what we needed to achieve. We had very specific Content Management requirements, and the Rawnet CMS was built exactly to our specification. Powerful, yet simple to use, it's a great system that gives us complete control over our website features and content. The project was smooth from start to finish, on time and on budget, and we are completely blown away by the final results. Rawnet completely exceeded our expectations in every department and we would highly recommend them to anyone looking for a website or application.
We are very happy with the design concept that Rawnet has created for us, strengthening our position in the marketplace and making us stand out immediately from the competition. We are looking to build a long-standing relationship with Rawnet and look forward to working with them on our various brands.
We have been working with Rawnet for a year on a web application serving as a support system for a team of animators, and as an ordering system for our clients. Rawnet have been very helpful with the specification and implementation of features requested by us, and on several occasions have suggested further useful functionality. Over the year, the application has evolved from being rudimentary, based on our old system, to something much more efficient. There were many challenges, such as incorporating our infrastructure to stream multiple HD videos, but Rawnet stood up to all of them. We have the core functionality we need now, with the ultimate goal of building a system supporting all stages of work from pre-production to final delivery.
Having experienced problems with our previous online agency, we conducted an extensive selection process before appointing a new one. From the very first meeting to discuss our requirements, Rawnet were head and shoulders above the rest. They did what they said they would do, quickly understood our organisation, and came up with a solution that was ideally suited to our objectives and budget. The result was an industry-leading website driven by an easy-to-use, reliable CMS. Thumbs-up!
Our website had become a little outdated and wasn’t performing as well as it could. Visitor numbers were acceptable, but we wanted to increase dwell time. Rawnet answered all our technical questions instantly, but they were chosen because they reassured us with their design and branding capabilities as well as their expertise in solving all the back-end complications. During the design and development stage, Rawnet were a pleasure to work with: their team took everything we said on board and nothing was ever too much trouble. Now, we have a great-looking and high-performing website. Visitors are staying longer and are always commenting about how fresh, modern and easy to use it is.
Thank you very much for your excellent support. Your ideas, creativity and insight really differentiates you from most other agencies. In addition, we appreciated your unique ability to combine conversation optimisation with concrete design propositions. We are looking forward to our next joint effort.
At the point of outgrowing our previous website, we put a lot of time into researching the right company to take us to the next level. Rawnet best understood our vision and requirements right from the start and contributed ideas above and beyond what we thought possible, leading to a much better platform than we first imagined. Since our new site launched, we have had our best-ever online sales and conversions during our busy summer period. As a testament to the site’s effectiveness, we controversially stopped all traditional print advertising during this time and still managed to hit our biggest sales targets to date.
'Thank you very much for your excellent support in our our short project. Your ideas, your creativity and your insight really differentiates you from most other agencies. In addition we appreciated your unique ability to combine conversion optimisation with concrete design propositions. We are looking forward to our next joint efforts'
